Frequently Asked Questions

Everything you need to know about transforming your living space.

What are your standard shipping times?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international deliveries may take 10-15 business days depending on your location.

Do you offer a warranty on home furniture and appliances?

Yes, all Dreame products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship to ensure your peace of mind.

What is your return policy if I am not satisfied?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email containing a unique tracking number and a link to our carrier's tracking portal.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options via Klarna and Afterpay.

Are your materials sustainably sourced?

At Dreame, we prioritize eco-friendly initiatives. Many of our wooden furniture pieces are FSC-certified, and we use recycled packaging materials whenever possible.